Privacy Policy

Last updated: April 2026

Maysa Property (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide

Full name, email address, phone number, and postal address when you register an account or make a booking
Payment information (processed securely via Stripe; we do not store your full card details)
Identity verification documents submitted through our KYC verification process
Guest details provided during the booking process
Communications you send to us via email or our contact form

1.2 Information Collected Automatically

IP address, browser type, device information, and operating system
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

To process and manage your accommodation bookings
To verify your identity as required by law and our booking terms
To process payments securely
To communicate with you about your bookings, account, and any enquiries
To send you marketing communications where you have given consent
To improve our website and services
To comply with legal obligations

3. Legal Basis for Processing

Contractual necessity: to fulfil our obligations under your booking agreement
Legitimate interests: to improve our services, prevent fraud, and ensure security
Consent: where you have opted in to receive marketing communications
Legal obligation: to comply with applicable laws and regulations

4. Sharing Your Information

Payment processors: Stripe, for secure payment processing
Channel managers: Hostaway, for reservation management
Identity verification: Didit, for guest identity verification
Email services: for sending booking confirmations and communications
Analytics providers: Google Analytics, for website usage analysis
Legal authorities: where required by law or to protect our legal rights

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking records are retained for a minimum of six years for tax and legal compliance purposes. You may request deletion of your account data at any time by contacting us.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment data is processed via Stripe’s PCI-compliant infrastructure and is never stored on our servers.

7. Your Rights

Under applicable data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to or restrict certain processing activities
Request portability of your data
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@maysagroup.co.uk.

8. International Transfers

Some of our third-party service providers may process data outside of the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Maysa Property
Email: info@maysagroup.co.uk